Swift Support

Cannot sign in, never got the confirmation email, or stuck before you have an account? Tell us what happened. A person reads it and replies by email.

Website requests get Standard priority: we reply within 24 hours on business days, Monday to Friday. You may also hear from us on Saturday or Sunday, depending on the support team's availability.

What you tried, what you expected and what happened instead.

We use your details only to reply. See the privacy policy.

Inside the app, every ticket in one place

Once you have an account, open tickets from Swift Support in the sidebar. You see every answer, attach screenshots and know which tickets are resolved.

  • VIP on paid plans. Your ticket goes to the front of the queue, with replies usually within an hour.
  • Standard on Free. Replies within 24 hours on business days.
  • Help first. The docs walk through every screen step by step.
Swift Support inside the app: a list of tickets marked VIP, with statuses We replied and Resolved, and a green panel for the open ticket.